Our Brand New Pro App Feature, Live Chat!

You know those times you're running 5 minutes behind, the address is incomplete or nobody is answering? You can now 'Live Chat' with your customer when you are 'En Route' to a booking.

Scroll down for the low-down...

How does it work?

  • Firstly, please download the latest version of the app.
  • Once you have clicked 'En Route' to a booking you are only then able to start a 'Live Chat'.
  • To start a 'Live Chat' press the 'Contact Customer' button within the booking page.
  • Important! You can only 'Live Chat' with customers who have the app. If a customer does not have the app then the 'Live chat with customer' button will not show.
  • Also, you can access 'Live Chat' from the top right-hand side of your 'Home Screen' by clicking the speech bubble icon.
  • Either you OR the customer can start a 'Live Chat' first, so keep an eye on your message alerts.
  • You will receive a push notification every time your customer messages you.
  • The icon on your home screen will turn orange if you have a message from your customer.





You should only use Live Chat if...

  • You are running late
  • You cannot find the address
  • You have arrived at a booking but nobody is answering the door 
  • The address is incomplete 

Please note, all Live Chat is monitored by our team. There is a zero tolerance policy for the use of inappropriate words, swearing or disintermediation. If you are found to be rude to our customers, we will close your account with immediate effect. 

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.