Sometimes, a customer will book an appointment and the pros it is sent to are not able to accept it. When this happens, the booking comes through to the office for us to find a pro to confirm the booking. We will email out the booking to all pros who offer that skill (e.g. Aromatherapy Massage) as a pro might be able to confirm the booking even if they’re not set as available, or the pro might be able to take the booking even though it’s not in the areas set on their profile.
You do not need to reply to these emails if you are not available.
If you have any questions about a booking on the day, please contact us on firstname.lastname@example.org or call the team on 02071972477 and we'd be happy to help.