Pros can cancel any appointments free of charge up to 24 hours before the appointment start time in the Pro App. If you cancel within 24 hours of the appointment start time you will be charged according to our T&Cs, and you will need to contact the Customer Delight team on 020 7197 2477 to cancel the booking.
Please note, we operate a 30 minute 'cool off' cancellation period for bookings which start within 24 hours. This means you can cancel a short notice booking free of charge for 30 minutes after you have accepted the booking. Once the 30 minutes has elapsed, the standard cancellation policy will apply and you will be charged for cancellations within 24 hours of the booking start time.
If you have any issues regarding a current booking, please contact us on firstname.lastname@example.org or call the team on 02071972477 and we'd be happy to help!