There are 3 reasons why a professional may be disengaged from the platform:
- If your quality score is below 4.6 and/or attendance incidents have happened that have had a detrimental effect on customer experience (e.g. Attendance, Lateness). It's important that our customers have a 5* experience every time - and poor service quality or customer service can adversely affect this. Please see our T&Cs for more information on this.
- If you are not active on the platform and have not completed a booking for over 2 months. It's important to us that all professionals with an active account are wanting to take bookings (or have notified us of an extended period of leave) - this means we have a good picture of the professionals we have actually working with us and we're not getting in touch with people when they don't want to hear from us!
- Disintermediation. If you are found giving your private details to a customer for them to book you - this will result in immediate disengagement and you will not be able to come back to work on the blow LTD platform.
If you have any questions about the above - please email us on firstname.lastname@example.org.