What happens when my customer rates me?

After you complete a booking, your customer will be asked via text, email and the app to rate and review the service they have received. We ask customers to consider Service Quality, Attitude, Time and Kit when they rate the service - and we want every booking to be a 5* experience for the customer.

If you receive a 4* or 5* rating from the customer - you'll get an email from us letting you know the rating and the comments that the customer left. 

If you receive a 1*, 2* or 3* - our Quality Manager will be in touch with you to notify you and to let you know the required next steps. Depending on your average rating and previous quality ratings, we may need to suspend your account and invite you to meet us for a Quality Check.

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